Terms & Conditions | Big Brain Box

Privacy Policy

Your Privacy Matters.

We value your trust. This Privacy Policy explains how we collect, use and protect your information when you visit our website or make a purchase.

What We Collect

Personal information: Name, Email, Contact Number, Address for delivery purpose

YWe want your child to have a great learning experience. If you're not satisfied, we are here to help.

You're eligible for a replacement if

You received a damaged or defective product (please notify us within 7 days receiving it, via Whatsapp +6016 800 7349.

Not eligible for refund:

Change of mind after product is shipped

Replacement Process

Contact us at +6016 800 7349 (Whatsapp) or Email us at bigbrainboxmy@gmail.com with order details and a photo.

Please read these terms carefully before using our website.

1. Use of Website

By accessing our site, you agree not to misuse the content, copy materials or harm the functionality of the website.

2. Orders and Payment

All orders must be paid in full before processing/ shipping. Prices are shown in MYR currency.

3. Shipping

We aim to ship orders within 10 working days. Delivery time vary based on location.

4. Product Use

Our kits are designed for children 4+ under adult supervision. We are not liable for misuse or unsupervised use.

5. Intellectual Property

All content, design, and materials are owned by Big Brain Box. Reproduction without permission is prohibited.

6. Limitation of Liability

We do our best to provide safe, engaging kits. However, we are not liable for indirect or accidental damages arising from the use of our products.

7. Changes to Terms

We may update these terms occasionally. Continued use of our site means you agree to the latest version.